Success story: how Buser saved more than R$ 1,000,000 and improved its processes

Success Story
Buser use case

See the partnership with Buser and how Niuco helped the company cut time and cost and streamline its processes and information security.

About Buser

Sector:

B2C e-commerce, mobility

Headquarters:

São José dos Campos, Brazil

Website:

buser.com.br

Buser is a platform specialized in passenger transport on chartered buses. With more than 500 employees and the freedom to sign up for new SaaS tools, the IT Ops team wanted to organize everything in use across the company, cut spend, deliver a solid SLA and raise team productivity.

“Niuco frees up more time and money for us to put into the core business, instead of spending on SaaS licenses we do not use or tracking users in a little spreadsheet. The more employees, the greater the potential to save time and money.”

Tony Lampada

Tony Lampada

CTO, Buser

The Challenge

Managing which tools are used across the company has implications for cost, productivity and, above all, security

No idea what was actually in use

The team had no control over how many software tools were actually being used, which blocked any attempt to cut spend and deliver a solid SLA.

Joiners and leavers across 500 people

Controlling employee joiners and leavers in a company with more than 500 people was an enormous challenge.

Spreadsheets always out of date

With the company constantly growing and the freedom to sign up for new SaaS tools, the tracking was out of date the moment it was updated.

The Solution

Buser rolled out the tool that monitors the software used by every employee. SaaS access management became routine, and it became easy to spot and eliminate waste on unnecessary licenses.

Software monitoring

Mapping of what the 500-plus employees actually use, with no manual searching.

Visibility dashboard

What has already been saved and what can still be saved, in one place.

Inactive accounts and leavers

Visibility into inactive accounts and into people who have left and still have access to some SaaS tool.

Support with no red tape

Email notification on every update and a direct conversation on Slack.

Niuco software visibility dashboard

“We had no control over how many software tools were actually being used. With Niuco, we cut our manual searches, brought more accuracy to the results and reduced the time spent on research and registration.”

Kleber Nascimento

Kleber Nascimento

Head of IT, Buser

Results Achieved

Buser achieved the following results after implementing the Niuco platform:

R$ 1M
saved, against an initial expectation of R$ 200 thousand
83%
growth in headcount over the period
+10x
return on investment (ROI)
+130
new software tools discovered (Shadow IT)
Cases

Proven impact stories

Customers who transformed their management with Niuco

Frequently asked questions about the Buser case

If your question is not here, talk to a specialist — the conversation takes 30 minutes.

More than R$ 1 million, against an initial expectation of R$ 200 thousand. Over the same period the company grew 83% in headcount, and the return on investment passed 10x. These are the figures reported by the customer in the case study.

The IT Ops team had no control over how many software tools were actually being used. Internal tracking was done in spreadsheets that, in the words of Head of IT Kleber Nascimento, "were never up to date": with the company constantly growing and employees free to sign up for new SaaS tools, the tracking was out of date the moment it was updated.

Monitoring of the software used by every employee, a dashboard showing what has already been saved and what can still be saved, visibility into inactive accounts and into people who have left and still have access to some SaaS tool, and a large reduction in the time needed to map the software used by more than 500 people.

More than 130 new software tools appeared in the inventory through the Shadow IT module — tools that were in use across the company without going through IT approval.

According to Kleber Nascimento, Head of IT at Buser, "any request we make has no red tape and we do not wait an eternity for answers. On every update we get an email notification explaining what needs to be done, plus a conversation on Slack."

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